Right-click on the adapter in “Network Connections” then its “Properties”.Users should then follow the steps below: Users can resolve this issue by downloading and installing the adapter’s latest drivers. Here are a few suggested steps from PlanetechUSA to counter issues with Windows 8.1:Īfter upgrading to Windows 8.1, an operating system may not be able to recognize the 5 GHz spectrum. Users, unsatisfied with the response from Microsoft support, continue to assert that the issue is not due to a defective router. However, Microsoft representatives also note that most issues with Internet connections are caused by disconnected cables and routers or by modems that aren’t operating properly. Microsoft comments that limited connection can be due to a device that has been connected to a router, but a valid IP address was not assigned to the PC.
Some users suggest problems may be due to the hardware. With forums flooded with frustrated inquiries, users note that even after reinstalling Windows 8.1, issues still persist. The Microsoft Community forums note that problems are related to Surface tablets, but PC and other non-Microsoft tablet users are also experiencing the same issues. Users who upgrade to Windows 8.1 may experience an issue: little to no wireless connection.
